Safety Measures Keeping you safe

Keeping you safe and well during your visit

During the COVID-19 pandemic, shopping at Metrocentre has changed and our priority is to keep our safe.

Nothing is more important to us and we will continue to make sure that Metrocentre remains a clean and safe place to be. We have looked at every element of what we need to do to run our centres as safely as possible and we have common principles that have guided our decisions.

Face coverings

Everyone that visits Metrocentre, whether that’s to work or to shop, will need to wear a face covering. A face covering is something which safely covers the nose and mouth. Anyone not wearing one, could be refused entry to the centre or asked to leave. 

There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.

Have a question about face coverings? Visit our FAQ page for further information.

Social distancing

Social distancing will be essential and we have a range of additional safety measures inside. When you're in-centre, we will be asking people to follow a marked route and to keep apart at all times

Marked routes

Once inside, we ask everyone to do their part too and follow the official guidance and in-centre information displays carefully.

Hand sanitisation

We will also have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit. We also have toilet facilities with access to soap and hot water.


Our teams will be managing the number of visitors inside our centres and we will have controls in place at entrance and exit points to help us do that effectively. Where necessary, we will have a queueing system outside each centre to regulate footfall.

We’d like to thank everyone for their patience and support as we serve our local communities in the way we know best.

Check our Frequently Asked Questions page for more information on how your visit with us may have changed.


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