FACE COVERING FAQs Answering Your Questions

Face covering FAQs

Do I need to wear a face mask/face covering when visiting Metrocentre?

Following the Government’s latest announcement, we are making visitors aware that you must wear a face covering while in centre, unless exempt. Our teams will be on hand to remind visitors on the latest Government guidance. Naturally, anyone with a medical condition that prevents them from covering their face will be exempt, as will children under the age of 11. Please help us to keep everyone safe. Thank you for being considerate of other customers and our colleagues.

What kind of face covering do I need to wear?

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.

Can I wear a visor instead of a face covering?

No, visors are not face coverings and serve a very different purpose. Visors provide limited protection to a face covering as they do not adequately cover the nose & mouth, and do not filter airborne particles. You can wear a visor with a face covering, but not as an alternative to face coverings.

Will you allow people to come into the centre if they don’t have a face covering?

Throughout the pandemic, we have been and will continue to do everything we can to make sure Metrocentre is a safe place to visit and work. Our team will be on hand to remind people to follow the latest Government Guidance, which is that you must wear a face covering unless exempt or under the age of 11. We appreciate your help in to keeping everyone safe.

I have a health condition/hidden disability - do I need to wear a face mask/face covering?  

We understand that not everyone will be able to wear a face covering if you are exempt due to certain health conditions. As per the Government’s guidelines, you do not need to wear a face covering if you have certain health conditions. We encourage visitors to respect social distancing and please keep to the left.

Do I need to bring evidence of my health condition if I have a face covering? e.g. letter from doctor

We will not be asking for evidence of your health condition before entering. 

Will you supply a face covering for visitors if they need one?

We will not be supplying face coverings to our visitors. However, many of our stores stock face coverings and are readily are available to buy from retailers such as Boots, Poundland, Wilko, and Primark.

Surely, I could just pretend to have a medical condition?

Yes, you could, however, we’re asking everyone to do their part in helping to defeat the virus by following the instructions provided by our teams and the safety information that is widely available. If we feel that people are deliberately risking the safety of those around them or are abusive towards our teams or other visitors, then we won’t hesitate in calling the police.

Are you supplying your staff with face coverings?

Yes, all our teams have already been issued with face covering.

I work in one of your retail stores, do I need to wear a face covering?

Yes, everyone who enters and walks around the mall must always wear a face covering, whether that’s for shopping or to get to your place of work. And from Tuesday 30th November 2021 all retail staff must also wear a face covering whilst working. Please speak with your store manager if you have any concerns about this.

What will you do if your retailers don’t comply?

We have good relationships will all our brands, and we do not believe this will be an issue. However, it is ultimately up to the individual brands to follow comply with the legislation set out by the Government.

I saw people without face coverings in your centre, what are you doing about this?

Throughout the pandemic, we have been and will continue to do everything we can to make sure Metrocentre is a safe place to visit and work. That includes following the guidance from Public Health England and the Government. 

People are clearly ignoring your instructions; this isn’t good enough. What are you going to do?

We’re doing everything we can to keep people safe. If we feel that people are deliberately risking the safety of those around them or are being abusive to our teams or other visitors, then we will call the police.

What will you be doing to enforce this?

Our teams will be on hand to support our visitors during their time in the centre. There are also signage around the centre, tannoy announcements and social media posts reminding visitors to adhere to the latest Government guidance. If our team feel that anyone is breaking the Government’s rules, we will remind them of the latest Government Guidance.

Finally, if you do feel unwell or are showing any of the COVID-19 symptoms or awaiting COVID-19 test results, please self-isolate at home and do not visit the centre. 

Please help us to ensure that everyone is as safe as possible.

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