Title: Floor Manager
Full or Part Time: Full time
Hours per Week: 39 hours
Department: Retail Management
Employment Type: Permanent - Full Time
Location: Gateshead
Workplace Type: Onsite

About Us

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What We Are Looking For


  • Drive omni-channel sales and data capture through delivering the best service on the high street.
  • Increase conversion through customer engagement and spreading the joy of fashion.
  • Inspire customers using both verbal and visual engagement with the product.
  • Achieve and enhance brand standards including strong visuals.
  • Support achieving targets and drive key results through implementing strategic actions.
  • Use reports to make commercial and financial decisions that will increase profit.
  • Be aware of cost control, how to drive and protect profit.
  • Be fully responsible for all areas of retail risk and health & safety.

Leadership / Teamwork

  • Coach and develop talent driving succession, creating strong teams.
  • Support the management team and take accountability in their absence.
  • Lead a team by motivating and encouraging teamwork to achieve goals.
  • Manage performance and give in-the-moment feedback.
  • Implement and delegate tasks with close follow-up, but lead by example with a hands-on approach.

Agile Working

  • Ability to operate within different roles.
  • Recognize and adjust to change.
  • Ability to learn quickly, thoroughly, and deliver the detail.
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances, and find solutions supported by management.
  • Adaptability to variation in work, requiring you to be multi-skilled.
  • Fast-paced and purposeful approach.

Decision Making

  • Deliver 100% compliance inline to all company policies and processes.
  • Implement company decisions and take responsibility.
  • Seek advice from line Manager /expert and utilize team input when required.
  • Be well-organized and capable of planning efficiently to deliver results.

We’re Looking For…

  • Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up.
  • Small Store/Deputy Manager experience looking to move into a larger turnover environment.
  • Good understanding of the latest trends and our competitors.
  • Good leadership skills.
  • Experience in VM.
  • Experience in analyzing reports and making commercial decisions.
  • Ability to work on your own initiative.
  • Great communication skills to engage your team.
  • Passion for delivering a world-class experience to our customers.
  • Ability to make decisions, problem-solve, and take accountability with good planning skills.


This Is For You...

  • Discount: Generous 50% staff discount & uniform allowance.
  • RI Rewards: Discounts, benefits, financial advice, wellbeing solutions, and more through Reward Gateway, plus a generous bonus scheme.
  • Island Culture: Stores fitted with Kindness Cupboards and support from the Retail Trust.
  • Family Hub: Support for all different family setups, enhanced maternity, paternity, adoption & fertility treatment.
  • Giver Island: Give as you earn scheme, a ‘Giver Island’ day each year, and matched funding.
  • Opportunities: Progression focus throughout Retail & Head Office, support with upskilling through on-the-job training and qualifications.
  • Pension: A contributory private pension scheme.
  • Holiday: 28 days (UK) / 30 days (ROI) paid holiday, inclusive of Bank Holidays. Option to buy additional holiday.
  • Discount: We mentioned the discount, right?

Keeping You Safe

At River Island, we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfill our obligation under the Prevent duty which seeks to stop extremism and extremist views from materializing in our business. We promote and encourage the belief in British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.

Every Islander Counts

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

To apply: https://riverislandsm.pinpointhq.com/en/postings/46397ceb-b97f-4761-876d-7da00fc21374