ABOUT THIS POSITION

Description of the role:

The Health, Safety & Fire Manager at Metrocentre management will lead and support the centre in the on-going development of a world class safety culture in line with the QSHE objectives of the business.

To support the implementation of Health and Safety Policy and procedures and to develop and maintain site health and safety documentation and compliance, advising departmental managers and staff of Fire safety & Health and safety responsibilities

Completion of fire safety & Health & Safety audits and compliance inspections of landlord’s areas, tenants’ demises and tracking of actions to resolve nonconformance in line with legislation and company policy and procedures.

Provide fire safety, life safety, emergency procedure and other Health & Safety training to the centre teams on a regular basis to ensure compliance with statutory and policy requirements. To Develop strong, positive & proactive relationships with local EHO & other local authority agencies.

Management of health & safety systems including but not limited to info-exchange ( accident / incident reporting system) & processes to support ISO accreditations.

Ensuring first class relationships & world class customer service levels are achieved at all times. You will also assist in the general management of the centre and act as Duty Manager.

Key Responsibilities:

  • You are an ambassador for the centre and for health and safety, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.
  • Promote health and wellbeing, through workplace initiatives, promoting support and escalating concerns to relevant people.
  • You will ensure the systems and processes you implement, across the business reflect the intentions of, and are in compliance with, best industry practice (ISO 9001, 14001, and OHSAS 45001).
  • You will lead the deployment and maintenance of the HS&E training strategy for the centres for which you have responsibility.
  • You promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
  • You support corporate responsibility objectives including personal support to community projects and activities.
  • You will empower management team representatives to make H&S related decisions and ensure they are comfortable conduucting health and safety related tasks.
  • You will communicate and drive the HS&E strategy which will deliver measurable cultural, behavoral and procedural improvements in HS&E performance across our business.
  • You will pioneer your own initiatives which embrace innovation and state of the art systems and processes.
  • You will proactively engage with the Centre Director, Operations Managers and centre Duty Managers to ensure, as duty holders they are aligned with the strategy you develop.
  • You will produce high level reports detailing health, safety and environmental performance for analysis at Group board level.
  • You will work with the Group head of Risk in developing and implementing projects which are designed to embed our objectives.
  • You will offer hands on management with all aspects of health and safety for the centre.
  • You will provide technical and management support for the centre, driving continuous improvement and ensuring legal compliance with all relevant legislation.
  • You will liaise with regulatory authorities and professional bodies on health and safety and investigatory issues

Person specification:

  • A high energy professional capable of influencing at all levels, developing excellent relationship management skills with internal and external partners ensuring that all parties are kept briefed in relation to the health, safety and fire strategy.
  • A flexible individual with an ability to work well with others, make clear decisions and continue to deliver results under pressure.
  • Excellent interpersonal and people management skills and an ability to establish credibility quickly.
  • Demonstrate excellent skills in organisational ability, oral and written communication, report, document writing and presentations to senior management teams and to the workforce.
  • Ability to manage and prioritise own and centre specific work to meet targets and deadlines.
  • Analytical mind who can interpret regulations and legislation.
  • The ability to effectively respond to complex enquiries or complaints from centre management and retailers.
  • Solve problems and provide innovative solutions.
  • To be enthusiastic, motivational, someone who strives for excellence.
  • Be someone who takes the initiative and drives for results.
  • Be honest, transparent and consistent.
  • Gain and hold the respect of others.
  • A high-energy manager capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams.
  • Experience in a similar fast-paced customer facing environment.
  • Genuine in all communication and not afraid of having difficult conversation.

Qualifications and experience:

Essential:

  • You will almost certainly be a Chartered Member of the Institute of Occupational Safety and Health (CMIOSH) or working towards this.
  • Extensive knowledge of the legal framework across the UK covering HS, Fire and Environmental disciplines.
  • Excellent verbal and written communication skills.
  • Numerate with a high degree of computer literacy.
  • Risk management strategy development and implementation.
  • Development and implementation of policy and process.
  • Accident/Hazard investigation and analysis to drive improvements.
  • Managing and operating at a senior level within a pressurised environment.
  • Capable of managing change quickly and efficiently whilst maintaining legal compliance.
  • A high energy professional capable of influencing at a senior level, developing excellent relationship management skills with internal and external partnerships.
  • Ability to work well with others, make clear decisions and continue to deliver results under pressure.
  • Excellent interpersonal and people management skills and an ability to establish credibility quickly.
  • A pragmatic approach and a sense of teamwork.
  • Demonstrate excellent skills in organisational ability, oral and written communication, report and document writing and presentations to senior management teams and the workforce.
  • Ability to manage and prioritise own and centre specific work to meet targets and deadlines.
  • Analytical mind who can interpret regulations and legislation.
  • Health and Safety management skills gained from working within a busy, demanding, pressurised and high profile customer service environment or similar.
  • NEBOSH diploma or similar health and safety qualifications at NVQ IV management level or equivalent.
  • Expertise in one or more of the following disciplines – Quality/Audit, CDM, Environmental Law, OHSAS implementation, Fire Safety and Training

Desirable:

  • Previous experience working for a high profile company in the retail / hospitality sector
  • Ability to design and develop service delivery in line with strategic business objectives.
  • Internal QMS auditor

Application:

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