Terms and Conditions for the L.O.L. Surprise! LIVE VIP Party in collaboration with VisitMalta competition

These are the terms and conditions for the L.O.L. Surprise! LIVE VIP Party in collaboration with VisitMalta competition found at www.facebook.com/mymetrocentre.

  1. The promoter of this competition is Metrocentre, Gateshead, Tyne & Wear, NE11 9YG, a company registered in England 07085128 (“we”, “us” or “our”).
  2. This competition is in no way sponsored, endorsed, administered by or associated with Facebook and by entering this competition you release Facebook from any responsibility regarding this competition.
  3. To participate in the competition you must submit your competition entry as detailed in section 6 below between 13/09/2021 at 09:00 and 20/09/2021 at 23:59 (the “Competition Period”). Entries submitted outside of the Competition Period will not be valid.
  4. If you wish to participate in the competition you agree to these terms and conditions (“Terms”). By entering the competition, all entrants will be deemed to have accepted these Terms, so please read these Terms carefully.


5. The competition is only open to legal residents of the UK aged 18 and over. The competition excludes employees, contractors, agents and service providers of Metrocentre, any member of the Savills group, or any retailers at Metrocentre, as well as any family members of such employees or contractors and anyone professionally associated with this competition.

6. Entry into the competition is restricted to one entry via Facebook, Instagram and/or Twitter (see section 8 below) per individual person. Multiple entries per platform will be disqualified. No purchase or payment of any form is required for entry into the competition.

7. All entry instructions for the competition will form part of these Terms. Entry instructions can be found at www.themetrocentre.co.uk.

8. To enter the competition, please: (a) Submit your answer to the question as instructed on following route of entry on www.facebook.com/mymetrocentre, https://www.instagram.com/metrocentre/ and https://twitter.com/_Metrocentre. Entries must be submitted by the specified closing date (see section 3 above). Individuals who do not follow all of the instructions in these Terms, provide the required information, successfully submit their entry, timely submit their entry, and/or abide by these Terms may be disqualified. Automated entries are prohibited, and any use of automated devices will cause disqualification. Any entrant that attempts to complete or submit fraudulent entries, and his/her entries, will be disqualified. Entrants may not enter with multiple email addresses nor may entrants use any other device or artifice to enter multiple times or as multiple entrants. Any entrant who attempts to enter with multiple email addresses, under multiple identities, or uses any device or artifice to register multiple times will be disqualified and forfeits any and all prizes won. Multiple entrants are not permitted to share the same email address. Should multiple users of the same email account enter the competition and a dispute thereafter arise regarding the identity of the entrant, the authorised account holder of the said email account at the time of entry will be considered the entrant. Authorised account holder is the natural person who is assigned an email address by an Internet access provider, on-line service provider or other organisation, which is responsible for assigning email addresses or the domain associated with the submitted email address. Potential winner may be required to show proof of being the authorised account holder.

Prize(s) & Winning

9. THREE winners will receive 1x family tickets which admits 4 people to L.O.L. Surprise! LIVE VIP in collaboration with Visit Malta at Utilita Arena Newcastle on 29th January 2022 for the 5:30pm show. These tickets are not transferrable to any other shows. No cash alternative.

10. The winner will be required to collect their prize from Metrocentre.

11. We reserve the right to: (i) award an alternative prize of equal or greater value; (ii) subject to section 21 below, in unavoidable circumstances vary the closing date for the competition; (iii) cancel or refuse any individual’s entry to the competition if they are in breach of these Terms; and (iv) in exceptional circumstances amend these Terms, in which case we will notify such changes to entrants and potential entrants.

12. The prize winner(s) will be randomly drawn by an independent person selected by us in accordance with the laws of chance.

13. The prize winner(s) will also be notified by email within 7 days of the closing date of the competition. The prize winner(s) will have 14 days to respond to initial correspondence before an alternative winner or runners up is contacted.

14. The prize winner may be requested to take part in some promotional activity as part of receiving the prize e.g. publicity photos. If you agree to take part in such promotional activity, you will need to enter into an image release form which allows us to use your images and/or any footage in which you appear in our promotional campaigns, which may include press and magazine advertising, direct mail, outdoor advertising, transport advertising (such as buses), social media advertising (such as Facebook and Twitter), in-centre advertising (such as floor graphics and banners), leaflets and flyers and on our website.

15. You will not be entitled to receive payment for any such use by us of your image or footage in which you appear.

16. The decision of Metrocentre and any independent judge (as applicable) is final and binding in all matters relating to this competition, and no correspondence will be entered into on the matter.

17. Prizes are subject to availability. The prize(s) will be as stated in these terms. Each winner must collect their prize at Metrocentre within 30 days of the closing date of the competition. There is no cash alternative in whole or in part for prizes, subject to section 9 above. Prizes are non-negotiable, non-refundable and non-transferable. Prizes cannot also be used in conjunction with any other offers or promotions.

Your information & image

18. Information you provide to us on the entry form will be used to administer the competition and to contact you only for the purposes of the competition and will deleted after 6 months from the conclusion of the competition, unless you have signed up to be contacted by Metrocentre and its retailers for marketing purposes. We may need your date of birth to verify that you are entitled to enter this competition, but will not use it for any other purpose. If you have selected the option(s) to be contacted by Metrocentre for marketing purposes, we will only use your information to keep you updated with the latest centre events, retailer discounts and insider shopping tips from Metrocentre. We will not pass on your information to any third parties, and you can opt-out from direct marketing at any time.

19. We will keep your personal information secure and will process it in accordance with all applicable data protection legislation. please see our privacy policy.

20. For further information about how we handle your personal data (including, if you win, your image), including in relation to your rights, please see our privacy policy.


21. We reserve the right at our sole discretion to disqualify any entrant that tampers or attempts to tamper with the entry process or the operation of the competition or website; violates the Terms; or acts in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any attempt by any person to deliberately undermine the legitimate operation of the competition may be a violation of criminal and civil law, and, should such an attempt be made. We also reserve the right to seek damages from any such person and entrant to the fullest extent permitted by law.

22. Our failure to enforce any term of the Terms shall not constitute a waiver of that provision. We reserve the right, at our sole discretion, to cancel, terminate, modify or suspend the competition if it is not capable of running as planned, including, but not limited to, infection by computer virus, tampering, unauthorised intervention, fraud, technical failures or any other problems beyond our control and award the prize from among all eligible online entries received prior to cancellation. Other than for fraudulent misrepresentation or death or personal injury arising from our negligence, we exclude, to the full extent permitted by law, all liability for any loss, damage, cost and expense you may incur, whether direct or indirect and however caused, in connection with this competition or the prizes. We are not responsible for lost, late, misdirected, undelivered, incorrect, or inaccurate entry forms whether caused by Internet users or by any of the equipment or programming associated with or utilised in the competition or by any technical or human error which may occur in the processing of the entry forms.

23. These Terms and this competition are governed by English law and you submit to the exclusive jurisdiction of the courts of England and Wales.


24. Any queries in relation to this competition should be directed in writing to The Marketing Department, Metrocentre, Gateshead, Tyne & Wear, NE11 9YG

    Dated: 06/09/2021


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