CUSTOMER SERVICES We are here to help

Our customer services team are happy to help!

Our customer services team are here to help you with any queries you may have before, during, or after your visit to Metrocentre. This includes any questions you may have about the services we offer within the centre such as gift card, Shopmobility, fun buggy, lost property and more.

We have two Customer Services Desks in the following locations: 

  • Lower green mall near Marks & Spencer
  • Upper platinum mall opposite Primark

    Our Customer Services Desks are open at the following times:

    • 9am-9pm Monday to Friday
    • 9am-7pm Saturday
    • 11am-5pm Sunday

    The following services have been temporarily put on hold: Click + Collect, sensory bags, and accompanied shopping. We will update our website when these services resume.

    Need further information or have a question to ask us before your visit? To contact Customer Services by telephone or email, please see our contact details here.



    Amazon Lockers

    No more knocking on the neighbours or chasing re-deliveries!  You can have your Amazon parcels delivered direct to Metrocentre so they are ready for you to collect on a date / time that is convenient for you. What is an Amazon Locker? Amazon Locker provides you with a self-service delivery...

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    hidden disabilities

    Find out how to make your trip easier. We understand that visiting a shopping centre can be a daunting experience for some of our customers with hidden disabilities such as autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience. Assistance...

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    Changing Places

    Our Changing Places facility is located in Upper Red Mall This facility is free of charge and is available for customers who need to use it. It is open during centre hours and the toilet has a controlled entrance, simply call the intercom to access it.  Metrocentre’s Changing Places assisted facility...

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