CUSTOMER SERVICES We are here to help

Our customer services team are happy to help!


Our customer services team are here to help you with any queries you may have before, during, or after your visit to Metrocentre. This includes any questions you may have about the services we offer within the centre such as gift card, Shopmobility, fun buggy, lost property and more.

We have two Customer Services Desks in the following locations: 

  • Lower Green Mall near Marks & Spencer
  • Upper Platinum Mall opposite Primark

    Our Customer Services Desks are open at the following times:

    • 9am-9pm Monday to Friday
    • 9am-7pm Saturday
    • 11am-5pm Sunday

    The following services have been temporarily put on hold: Click + Collect, sensory bags, and accompanied shopping. We will update our website when these services resume.

    Need further information or have a question to ask us before your visit? To contact Customer Services by telephone or email, please see our contact details here.

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