The Metrocentre Partnership’s Privacy Policy

We are committed to safeguarding your privacy, so please read this privacy policy to understand how information we hold about you will be treated on our website(s) (the "Site(s)"), when you visit us in person and when you otherwise interact with us.

We occasionally update this privacy policy so you should return to this page and read it through again from time to time.

Last updated: 28 June 2021 (Version 1.1)

This privacy policy is divided into the following sections:

1. Who we are

2. How to contact us

3. Information we collect about you and our collection methods

4. How we use your personal data

5. How we will retain your personal data

6. International transfers

7. Purposes for which we use your data – summary

8. How we keep your personal data safe

9. How we disclose your personal data

10. Your own sharing of your personal data

11. Our access to your personal data through social media platforms

12. Your legal right with respect to your personal data

13. Direct marketing – how to opt out

14. Third parties and the privacy of your personal data

1 Who we are

This is the privacy policy for The Metrocentre Partnership (referred to in these terms as The Metrocentre, we, us, our etc.).

The Metrocentre Partnership, registered with the Information Commissioner’s Office with registration number ZA808846, is the controller of your personal data.

We collect, use and are responsible for certain personal data about you. When we do so we are regulated under data protection legislation and we are responsible as ‘controller’ of that personal data for the purposes of those laws.

2. How to contact us

If you have any questions in relation to this privacy policy, please email metrocentre.information@savillspm.co.uk or write to the Data Protection Officer at Centre Management Offices, Metrocentre, Gateshead, NE11 9YG.

Information we collect about you and our collection methods

“Personal data” is information about you from which we can identify you (either on its own, or by piecing it together with other information). Personal data does not include aggregated data where you cannot be identified (e.g. statistics about usage in general or in categories).

We may, from time, collect your personal data in ways other than those set out in this privacy policy, where we do so we will provide you with relevant privacy notices at the appropriate time. This privacy policy supplements the other notices and is not intended to override them.

The types of personal data we collect about you are:

Contact data

Information provided when you interact with us directly including when registering on the Site with us, using our in-store services (shopmobility, fun buggies and pushchair hire), participating in promotions and competitions, completing customer surveys or completing lost property forms or photography consent forms – this may include your title, name, postal address, email address, telephone number(s), account details, username, login, IP address and information about your use of our centre;

Preferences & Profile data

Information about your preferences, including brands and content you like, dislike, click on or share with others;

Information provided when you interact with us directly (e.g. telephoning, writing or emailing us, buying gift cards or services from us, participating in promotions, online games and competitions);

Demographic information;

If you choose to participate in our Family Club, this may also include information about your family members which you provide to us.

Data collected when you interact with us or otherwise make accessible via third parties, including:

through brand partners and social media platforms (see section 8 below), and

through third party surveys and market research you participate in;

Other information which you give us when dealing with us or interacting with us in any way including via third parties.

Financial data

Your credit and/or debit card number and expiry date may be collected if you make a purchase from us.

Image data

CCTV footage, including Body-worn Video (BWV), featuring your image; BWV may also include audio recording;

Vehicle registration number and details (via Automatic Number Plate Recognition (ANPR) systems where it is in operation at our centre car parks).

Technical / Usage data

Information about your use of the Sites. Some of this information may be automatically collected, such as your Internet Protocol (IP) address, unique device identifier, browser type, browser language and access times;

Technical data from analytics providers;

Details you provide when using our WiFi in our centre;

Information about your location. We may automatically collect your location information (if you have consented to this on your device).

Job Applications

Information which you provided to us on application for a job either directly to us or a via third party recruiter. We will provide you with a detailed privacy notice for the recruitment and selection process as part of the application process.

How we use your personal data

We may use your personal data to:

Provide you with information, products, services or experiences that you request from us;

Process payments for purchases;

Provide reservation or booking services;

Provide and personalise our products and services to you, including making predictions about your interests or preferences and to display targeted content, features, deals and offers that match your profile or that we believe will be of interest to you;

Keep track of your activity patterns and preferences in order to improve the level of service you receive and to increase the functionality of the Sites, including monitoring and analysing usage and trends, determining the effectiveness of our content and personalising and improving the Sites;

Link or combine with other information we get from third parties to help understand your needs and provide you with better service (through the use of cookies and related technologies, where these are enabled on your device);

Inform you of products, services, experiences or promotions which we feel may be of interest to you where you have indicated that you wish to be contacted for such purposes by email through the Sites or social media platforms, or by other means of electronic communication (and where you have indicated that you are happy to be contacted by specific third parties, you may be contacted about products, services, experiences or promotions by those third parties);

Ensure that content from our Sites is presented in the most effective manner for you and for your computer/tablet/mobile;

Send you push notifications;

Interact with you on social media platforms;

Allow you to participate in any interactive features of our products, services and experiences, when you choose to do so (e.g. playing online games provided via our Site);

Manage and administer any of our promotions/competitions which you enter;

Request feedback from you;

Respond to your emails, submissions, questions, comments, requests or complaints and provide customer service;

Send you surveys, updates, security alerts and support and administrative messages and to facilitate your use of, and our administration and operation of, the Sites, including to notify you about important changes;

To deter and to detect fraud and combat criminal and antisocial behaviour;

To comply with our legal obligations and keep our centre safe.

How we retain your data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected (including for the period of any contract/agreement we have with you, and for a period of time after in the event of any potential issue), unless we are required by law to retain your personal data for a longer period (e.g. where you make a rights request, and we maintain records to demonstrate how we comply with such requests).

International transfers

Your personal data may be transferred outside of the UK. However, we have taken the steps outlined in section 8 below to protect the security of your personal data and comply with our legal obligations when transferring your personal data to countries outside of the UK by ensuring that adequate technological and legal measures are in place to permit such a transfer.

We may transfer your personal data outside of the UK:

In order to store it.

In order to enable us to provide goods or services to you and fulfil our contract with you. This includes order fulfilment, processing of payment details, and the provision of support services.

Where we are legally required to do so.

In order to facilitate the operation of our business, where it is in our legitimate interests and we have concluded these are not overridden by your rights.

Purposes for which we use your data – summary

We have set out below, in a table format, a broad summary of the ways we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data on more than one lawful ground if we are processing the same information for more than one specific purpose.

Purpose/activity

Type of data

Lawful basis for processing including basis of legitimate interest

To manage our relationship with you which will include:

  • Notifying you about changes to our terms or privacy policy
  • Asking you to leave a review or take a survey
  • Responding to your requests

Contact

Preferences & Profile

  • Performance of a contract with you in relation to any updates to our terms. Necessary to comply with a legal obligation to inform you about how we use your personal data.
  • Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
  • Necessary for our legitimate interests to provide customers with a good service

To administer and protect our business (including protecting our centre, visitors and staff) and our Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting of data and delivering online games), this may include data collected from on-site visits to the centre

Contact

Preferences & Profile

Technical / Usage

Image

  • Necessary for our legitimate interests, for running our business, provision of administration and IT services, network security, to prevent crime and fraud in our Centre and on our Sites, to prevent and manage Health & Safety issues in our Centre, and in the context of a business reorganisation or group restructuring exercise, and in the event that we need to commence and manage any legal proceedings.
  • Necessary to comply with a legal obligation. e.g. to comply with health and safety legislation.

To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences

Technical / Usage

  • Where the data used for analysis is collected by cookies on our Sites, we rely on your consent.
  • Where the data used for analysis is not collected by cookies on our Sites, it is necessary for our legitimate interests (to define types of customers for our products and services, to keep our Sites updated and relevant, to develop our business and to inform our marketing strategy)


To send marketing communications, including suggestions and recommendations to you about services that may be of interest to you, and to provide you with updates about us and our Centre (which may be personalised).

Contact

Preferences & Profile

Technical / Usage

  • Necessary for our legitimate interests (to develop our products/services and grow our business)
  • In certain circumstances, with your consent (see also Direct marketing – how to opt out)

To manage and administer any of our promotions and competitions which you enter.

Contact

Preferences & Profile

  • Performance of a contract with you e.g. in order send you a prize which you have won from a competition you have entered into.
  • Necessary for our legitimate interests (to develop our products/services and grow our business) e.g. in order establish what products you are interested in so we can target marketing and promotional material which we feel may be most relevant to you.

To provide a service to you

Contact

Preferences & Profile

Technical / Usage

Financial

  • Performance of a contract with you
  • Consent to push notifications, via your device settings
How we keep your personal data safe

We have a number of measures to keep your data safe and secure:

Your personal data is held on a secure database.

We have policies, rules and technical measures in place to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

We limit access to your personal data to those who have a genuine business need to know it. All of our employees and data processors that have access to, and are associated with, the processing of your personal data are obliged to respect the confidentiality of your personal data.

  • All third parties supporting our Sites as external data processors are engaged under appropriate contractual and confidentiality protections.
How we disclose your personal data
We ensure that your personal data will not automatically be disclosed by us to government institutions or authorities. However, if required by law, or when we receive a request from regulatory bodies or law enforcement organisations, we may disclose your information.

We may disclose your personal data to any of the following to the extent necessary to fulfil the purpose for which your data was collected:

Our staff;

Our affiliates;

Our group companies and their staff;

Suppliers and service providers who may access your personal data when providing products or services to us, in particular providers of platform, data storage, marketing and data security services;

Purchasers or potential purchasers of our business or any part of it;

Government bodies and law enforcement agencies and in response to legal or regulatory requests; and

Auditors or other advisers auditing, assisting with or advising on any aspect of our business or a Centre, including our external legal advisors.

We may also share information or statistics with third parties in an aggregated or anonymised form that does not directly identify you, e.g. we may share aggregated information about your interests and geographic preferences and/or location (if given) with advertisers and third party deal sites for marketing purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and subject to appropriate contractual terms. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your own sharing of your personal data

When you post in any profile, comments, forums and other interactive features of the Sites, or share personal data with individuals through the Sites or social media platforms, this personal data will be available to other users and in some cases may be publicly available outside of the Sites (e.g. on social media platforms).

Our access to your personal data through social media platforms

If you interact with us on social media platforms, (for example, if you ‘Like’ our Facebook Page or post on our Facebook timeline, or if you follow us or mention us in a tweet on Twitter) we can interact with you and send you information via these platforms.

The personal data we have access to through social media platforms will depend on your personal settings on these platforms. We will have access to all public information on these platforms. We may also be able to access personal data that others share about you (because they control how that is shared, not you).

We may collect any data that is accessible to us or that you provide through social media platforms, including but not limited to your Facebook and/or Twitter profile picture, gender, and usernames. We will interact with you through social media platforms in accordance with each platform’s rules but we are not responsible for how the platform owners collect and handle your data. We are not responsible for what third parties post on our social media accounts.

Your legal rights with respect to your personal data

You have rights under data protection laws in relation to your personal data, as listed below, to:

be informed about how we use your personal data;

request access to your personal data;

request correction of your personal data;

request erasure of your personal data in certain circumstances;

object to processing of your personal data;

request restriction of processing your personal data in certain circumstances;

request transfer of your personal data; and

withdraw consent to processing of your personal data (where this is the basis upon which we are processing your personal data).

If you wish to exercise any of the rights set out above, please contact us at metrocentre.information@savillspm.co.uk; or write to the Data Protection Officer at Centre Management Offices, Metrocentre, Gateshead, NE11 9YG.

When writing to us to obtain a copy of your personal data or to update our records, please quote your name and address and provide brief details of the personal data of which you would like a copy of, or which you would like to be corrected, because this will help us more easily locate your personal data.

What we may need from you when you exercise your legal rights

When exercising your legal rights, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that requests are made by the individual themselves and that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

Fees and refusal to comply with requests

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive we may charge a reasonable fee and/or refuse to comply with your request.

Time limit to respond

We will respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests and it is likely to take us longer than a month to respond, we will notify you of that and keep you updated as to progress.

Your right to make a complaint

In addition to your legal rights set out above, you also have the right to make a complaint at any time to your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). The Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues (www.ico.org.uk). We are committed to protecting your personal data and would appreciate the opportunity to address any concerns or complaints you may have before you approach the ICO so that we can remedy them. Any concerns or complaints should be raised with the Data Protection Officer in the first instance.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not make any automated decisions about you.

Direct marketing – how to opt out

You have the opportunity to opt-out of receiving marketing communications from us at any time. You can do this by clicking on the unsubscribe link on any communications from us or by emailing metrocentre.information@savillspm.co.uk.

We take your online privacy seriously, so if you need any assistance in unsubscribing to future communications please contact us. We will promptly take action to ensure that you are “opted-out” from receiving any further mailing or other information. Although we will remove your name from our e-mail list as quickly as possible, there may be a period of time after you unsubscribe during which you may still receive e-mails from us. Additionally, in order to ensure you do not continue to receive correspondence from us, we may retain your Personal Data on a suspension list.

Third parties and the privacy of your personal data

You may be able to access third party websites and apps from the Sites. We are not responsible for the privacy policies and practices of other websites and apps. We recommend that you check the privacy policy of each website and app and contact the operator of the website or publisher of the app if you have concerns or questions.

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