HIDDEN DISABILITIES Find out how to make your trip easier

Find out how to make your trip easier.

We understand that visiting a shopping centre can be a daunting experience for some of our customers with hidden disabilities such as autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience.

Assistance dogs

Like most public buildings, Metrocentre welcomes assistance dogs in the centre.  If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.

To ensure a smooth shopping trip and make it easier for our staff to identify assistance dogs, we recommend that your assistant dog is wearing a sunflower-design lead sleeve during the visit. This simple lead sleeve simply slides over your dog’s lead and enables our staff to identify your dog as an assistance dog whilst you are shopping with us.

Our terms and conditions for assistance dogs are:

• will not wander freely around the premises

• will sit or lie quietly on the floor next to their owner

• are unlikely to foul in a public place

• access to assistance dogs is on a one dog per handler basis



COVID-19 screening service launches at Metrocentre

The walk-in facility by Cignpost ExpressTest offers fast and reliable PCR swab tests.

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Click + Collect

A simple parcel delivery and returns service **This service is currently unavailable until further notice** Click + Collect is a convenient and easy to use parcel delivery and returns service. Be safe in the knowledge your parcel will be delivered to us and you will have the freedom to get...

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Shopper Lockers

A user friendly shopper locker Use our handy lockers to store your belongings and shopping so you don't have to carry everything around while you shop, dine, and play at Metrocentre. Our user friendly shopper locker service is provided by ulockers limited.  Lockers are currently located at two locations: upper...

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