ABOUT THIS POSITION

Title: Duty Manager

Employment Type: Part-time

Hours per Week: 20-40 hours

Job Description:

  • Role Overview:
    • As Duty Manager, you will oversee the daily operations of a busy venue, ensuring a safe and enjoyable experience for all visitors.
    • You will be responsible for making independent decisions, supervising a team, and ensuring that the facility runs smoothly during your shift.
    • This role offers the chance to develop valuable management experience and transferable skills while working in a dynamic and fun environment.
  • Key Responsibilities:
    • Oversee the venue’s daily operations.
    • Provide exceptional customer service and handle inquiries, requests, and complaints in a professional manner.
    • Ensure all opening and closing procedures are completed efficiently.
    • Maintain health and safety standards and perform regular checks.
    • Manage and motivate the team, ensuring all staff are trained and following processes.
    • Assist with staff scheduling, and arrange cover for absences.
    • Support with emergency procedures, as needed.
    • Perform First Aid when required.
    • Operate tills and handle cash management.
    • Take on ad hoc duties as required by management.
  • Job Requirements:
    • 1 year of customer service experience (required).
    • 1 year of management experience (required).
    • Confidence in dealing with a variety of customers in a professional manner.
    • Strong problem-solving skills and ability to multitask under pressure.
    • Flexibility to work shifts, including evenings, weekends, and peak holiday periods (such as Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day).
    • Applicants must be over 18 and eligible to work in the UK.
    • First Aid qualification is preferred, or willingness to undertake a First Aid course.
  • Desirable Experience:
    • Previous experience in venue operations or hospitality management.
    • Working knowledge of best Health & Safety practices.
  • Benefits:
    • Competitive pay: £13.75 per hour.
    • Double pay on Christmas Eve and Boxing Day.
    • Bonus scheme and performance bonuses.
    • Employee discounts and perks for family and friends.
    • On-site parking.
    • Flexible shifts with the opportunity for overtime.

Contract Type: Temporary, Seasonal
Contract Length: 7 weeks, starting on 14-11-2024
Expected Hours: 3-4 days per week, with overtime available.

To Apply: Please send your CV to hr@iceleisuregroup.com