ABOUT THIS POSITION

Title: Store Manager at KIKO Milano

Employment Type: Full-time

Hours per Week: 40

Job Description:

  • Role Overview:
    • Act as the KIKO Ambassador, responsible for driving customer experience, sales, and business KPIs.
    • Lead and coach the staff while ensuring adherence to all procedures in line with KIKO Brand Strategy.
  • Main Responsibilities:
    • People Management:
      • Create and maintain a high-performance, motivated team with low staff turnover.
      • Recruit, onboard, train, and support the team to deliver an engaging customer experience and meet business goals.
      • Manage store planning and annual leave according to business needs.
      • Train the team on products, makeup application, and selling techniques using BeKIKO and collaborate with the Customer Experience Trainer for team development.
      • Conduct regular reviews and appraisals for all direct reports in line with business goals.
    • Customer Experience/Business Management:
      • Monitor and align Business KPIs with goals; create follow-up action plans and update the Area Manager on relevant market trends.
      • Achieve business goals (Customer experience, Sales, Opex) as defined with the Area Manager.
      • Prioritize impactful actions and create a quarterly action plan for the store.
      • Complete all BeKIKO dossiers, quizzes, and training elements.
      • Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
    • Procedures & Policies Execution:
      • Ensure compliance with all KIKO standards, procedures, and the KIKO STORE BOOK.
      • Oversee the execution of the promotional calendar.
      • Regularly review operational procedures and address any issues immediately in line with Corporate policies.

Job Requirements:

  • Minimum of 4 years of retail management experience.
  • Strong leadership and customer service skills.
  • Knowledge of sales and merchandising.
  • Experience in inventory management.
  • Strong communication and problem-solving skills.
  • Flexibility in work hours.
  • Previous experience with new store openings is a plus.