QUIET HOUR
Every first Tuesday & following Saturday of every month
Quiet hours at Metrocentre
Our Quiet Hours will run on the first Tuesday of every month from 9am-10am and the following Saturday of every month from 9am-10am.
We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.
From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.
In 2025, our Quiet Hour will take place on:
January: Tuesday 7th January and Saturday 11th January
February: Tuesday 4th February and Saturday 8th February
March: Tuesday 4th March and Saturday 8th March
April: Tuesday 1st April and and Saturday 5th April
May: Tuesday 6th May and Saturday 10th May
June: Tuesday 3rd June and Saturday 7th June
July: Tuesday 1st July and Saturday 5th July
August: Tuesday 5th August and Saturday 9th August
September: Tuesday 2nd September and Saturday 6th September
October: Tuesday 7th October and Saturday 11th October
November: Tuesday 4th November and Saturday 8th November
December: Tuesday 2nd December and Saturday 6th December
What happens during Quiet Hour:
All participating retailers, restaurants and leisure facilities will commit to a minimum of:
• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.
• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.
• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.
Our Sensory Backpacks
Our sensory backpacks have an array of sensory toys to make shopping comfortable for you.
Click here to find out more
Treetop Golf Quiet Hours
For mini golfers who prefer a calmer game, there’s a hush in our rainforest on the second Saturday of every month from 9am - 10am. There’ll be no background buzz or strobe lightning, and even the Sacred Mask takes it down to a whisper.
More information can be found here: https://adventuregolf.com/noticeboard/it-s-oh-so-quiet
