QUIET HOUR
Every first Tuesday & following Saturday of every month
Quiet hours at Metrocentre
Our Quiet Hours will run on the first Tuesday of every month from 9am-10am and the following Saturday of every month from 9am-10am.
We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.
From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.
In 2024, our Quiet Hour will take place on:
January: Tuesday 2nd January and Saturday 6th January
February: Tuesday 6th February and Saturday 10th February
March: Tuesday 5th March and Saturday 9th March
April: Tuesday 2nd April and and Saturday 6th April
May: Tuesday 7th May and Saturday 11th May
June: Tuesday 4th June and Saturday 8th June
July: Tuesday 2nd July and Saturday 6th July
August: Tuesday 6th August and Saturday 10th August
September: Tuesday 3rd September and Saturday 7th September
October: Tuesday 1st October and Saturday 12th October*
November: Tuesday 5th November and Saturday 9th November
December: Tuesday 3rd December and Saturday 7th December
*Saturday 12th October - Due to unforeseen circumstances, we have had to move the date of our October Quiet Hour from Saturday 5th October to Saturday 12th October. We apologise for any inconvenience this has caused.
What happens during Quiet Hour:
All participating retailers, restaurants and leisure facilities will commit to a minimum of:
• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.
• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.
• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.
Our Sensory Backpacks
Our sensory backpacks have an array of sensory toys to make shopping comfortable for you.
Click here to find out more
Treetop Golf Quiet Hours
For mini golfers who prefer a calmer game, there’s a hush in our rainforest on the second Saturday of every month from 9am - 10am. There’ll be no background buzz or strobe lightning, and even the Sacred Mask takes it down to a whisper.
More information can be found here: https://adventuregolf.com/noticeboard/it-s-oh-so-quiet
