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Every first Tuesday & following Saturday of every month

Quiet hours at Metrocentre

Our Quiet Hours will run on the first Tuesday of every month from 9am-10am and the following Saturday of every month from 9am-10am.

We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.

In 2023, our Quiet Hour will take place on:

January: Tuesday 3rd January and Saturday 7th January

February: Tuesday 7th February and Saturday 11th February

March: Tuesday 7th March and Saturday 11th March

April: Tuesday 4th April and Saturday 8th April

May: Tuesday 2nd May and Saturday 6th May

June: Tuesday 6th June and Saturday 10th June

July: Tuesday 4th July and Saturday 8th July

August: Tuesday 1st August and Saturday 5th August

September: Tuesday 5th September and Saturday 9th September

October: Tuesday 3rd October and Saturday 7th October

November: Tuesday 7th November and Saturday 11th November

December: Tuesday 5th December and Saturday 9th December

What happens during Quiet Hour:

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.

Our Sensory Backpacks

Our sensory backpacks have an array of sensory toys to make shopping comfortable for you.

Click here to find out more