QUIET HOUR Every first Tuesday & following Saturday of every month

Quiet hours at Metrocentre

Our Quiet Hours will run on the first Tuesday of every month from 10am-11am and the second Saturday of every month from 9am-10am.

We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.

In 2021, our Quiet Hour will take place on:

January: Tuesday 5^th January & Saturday 9^th January

February: Tuesday 2^nd February and Saturday 6th February

March: Tuesday 2^nd March and Saturday 6^th March

April: Tuesday 6^th April and Saturday 10^th April

May: Tuesday 4^th May and Saturday 8^th May

June: Tuesday 1^st June and Saturday 5^th June

July: Tuesday 6^th July and Saturday 10^th July

August: Tuesday 3^rd August and Saturday 7^th August

September: Tuesday 7^th September and Saturday 11^th September

October: Tuesday 5^th October and Saturday 9^th October

November: Tuesday 2^nd November and Saturday 6^th November

December: Tuesday 7^th December and Saturday 11^th December

What happens during Quiet Hour:

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.