QUIET HOUR Every first Tuesday & following Saturday of every month

Quiet hours at Metrocentre

Our Quiet Hours will run on the first Tuesday of every month from 10am-11am and the second Saturday of every month from 9am-10am.

We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.

In 2021, our Quiet Hour will take place on:

January: Tuesday 5th January & Saturday 9th January

February: Tuesday 2nd February and Saturday 6th February

March: Tuesday 2nd March and Saturday 6th March

April: Tuesday 6th April and Saturday 10th April

May: Tuesday 4th May and Saturday 8th May

June: Tuesday 1st June and Saturday 5th June

July: Tuesday 6th July and Saturday 10th July

August: Tuesday 3rd August and Saturday 7th August

September: Tuesday 7th September and Saturday 11th September

October: Tuesday 5th October and Saturday 9th October

November: Tuesday 2nd November and Saturday 6th November

December: Tuesday 7th December and Saturday 11th December

What happens during Quiet Hour:

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.


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