METROCENTRE

Quiet hours at Metrocentre

Our Quiet Hours will run every Tuesday 4pm to 6pm, and 9am to 10am every Saturday. 

We understand that for some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Metrocentre. We'll turn down the music, dim the lights, and our staff will be on hand with guides to the centre that may be of use.

What happens during Quiet Hour:

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

• Sharing information: Information will provided to our staff to make your experience at Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.

Our Sensory Backpacks

Our sensory backpacks have an array of sensory items such as ear defenders, fidget toys and more to make shopping comfortable for you. 

Click here to find out more 

Treetop Golf Quiet Hours

For mini golfers who prefer a calmer game, there’s a hush in our rainforest on the second Saturday of every month from 9am - 10am. There’ll be no background buzz or strobe lightning, and even the Sacred Mask takes it down to a whisper.

More information can be found here: https://adventuregolf.com/noticeboard/it-s-oh-so-quiet

Primark

Every Saturday from 9am to 10am, Primark is introducing a Sensory Friendly Shopping Experience in partnership with their community partners. They will be making small changes in-store to reduce sensory stimulation, and a Sensory Friendly Champion will be available to offer support.