Wheelchairs and other mobility options are available to hire

Metrocentre Shopmobility Service

Metrocentre has its own dedicated shop mobility unit. Located in Level 3 Blue Multi-Storey Car Park, our service offers customers the opportunity to hire mobility scooters, powerchairs, wheelchairs and walking. Customers can either join the scheme as a member or alternatively they can hire equipment on an ad-hoc basis as a non-member. The use of the equipment is only permitted within the main site in Metrocentre. They cannot be taken to MetrOasis or Metro Retail Park. 

Members of the scheme can book a scooter up to 7 days in advance, while advanced booking is restricted to 24hrs only for non-members. Wheelchairs cannot be pre-booked and are always offered on a first come, first served basis. To become a member, we will need two forms of ID which will be checked and verified by our Shopmobility team members. We will then identify your needs, suggesting suitable equipment, conducting a test, completing paperwork, and finally creating a membership record.

To book or find out more about Shopmobility please call 0191 493 0219 

Shopmobility is located on level 3 of Blue Multi-Storey, and operates during Centre Hours. They are as follows:

  • 9am - 9pm Monday to Friday
  • 9am - 7pm Saturday
  • 11am - 5pm Sunday

Please be aware, during Bank Holiday and special holidays these hours may differ. Please tap or click the plus icon at the top of your screen to check Centre hours. 

Shopmobility Prices

  • New membership fee: £20
  • Existing membership renewal: £15
  • Member daily hire scooter: £3
  • Non-member hire fee scooter: £6
  • Wheelchair hire: £2

Equipment Available for Hire


The Maxima Mobility Scooter offers unparalleled comfort and independence for those with mobility challenges. With its heavy-duty construction and high weight capacity, the Maxima provides stability and reliability. This scooter can hold up to 35 stone, and has a wider chair for comfort.

Image of a mobility scooter

Four Wheel Colt

The Four Wheel Colt Mobility Scooter is a reliable companion for individuals seeking enhanced mobility. Built with durability and stability in mind. This scooter can hold up to 25 stone and has four wheels for maximum stability

Image of a mobility scooter

Three Wheel Colt

The Three Wheel Colt Mobility Scooter offers unmatched freedom for individuals with mobility needs. With its sturdy construction and nimble design, the Colt provides confidence and convenience This scooter can hold up to 25 stone and has three wheel style drive which gives you better steering for getting around shops.

Jazzy Power Chair

The Jazzy Power Chair combines style and functionality for users. With its advanced features and ergonomic design, the Jazzy provides smooth ride for all who need it. The power chair can hold up to 18 stone the power chair is comparable for left and right-handed steering and has on the spot turning makes getting around the shops easy.


We offer a variety of wheelchair options available for hire to suit your specific needs:

  • Children's Wheelchairs
  • Standard Wheelchairs
  • Self-Propelled Wheelchairs
  • XL Self-Propelled Wheelchairs

No matter your requirements, we have the perfect wheelchair solution for you.

Image of a wheelchair

Zimmer Frames

A Zimmer Frame, also known as a walker or walking frame, is a mobility aid designed to assist individuals with walking difficulties. It provides stability and support, helping users to maintain balance and move safely.

Image of a zimmer frame