ABOUT THIS POSITION

Diamonds Factory

Vacancy Details

Title: Assistant Store Manager

Full or Part Time: Full time

Assistant Manager

Hours: 40 hours over 5 days, working any 5 out of 7 days, including bank holidays and weekends.

Salary: Basic salary of £29,500 per annum with the opportunity to earn commission and rewards.

The Company: 

Established in 2018, here at the Diamonds Factory, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

About this role: 

We are seeking an experienced and dedicated Assistant Manager to join our successful team in Newcastle. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

Leadership and Team Support:

  • Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.
  • Collaborate with team members to create a positive and motivating work environment.
  • Assist and take ownership of management tasks such as, but not limited to: Stock taking, Rota management, staff management, H&S tasks and training.

Client Engagement and Consultation: 

  • Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
  • Provide guidance to the sales team on effective client engagement and consultative sales techniques whilst following, implementing and coaching each stage of the Sales Journey.

Product Knowledge: 

  • Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.
  • Train and educate sales consultants to enhance their product knowledge.

Sales Performance: 

  • Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.
  • Encourage a consultative and customer-centric approach to sales.

Customer Experience: 

  • Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.
  • Assist in handling client escalations when necessary.

Brand Ambassadorship:

  • Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

Qualifications, Skills & Experience:

  • Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
  • Experience liaising with high-end clientele is advantageous.
  • Confident communication skills and a proactive team player.
  • Strong problem-solving skills and adaptability to changing role requirements.
  • Proficiency in new software and ability to quickly learn new systems.
  • Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
  • A passion for luxury products and a keen sense of style.
  • Strong attention to detail and an eye for aesthetics.
  • Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism.
  • A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

Benefits

  • Competitive salary + Commission
  • 20 days holiday plus 8 days bank holiday pro rata
  • Private Healthcare
  • Access to 24hr Employee Assistance Programme
  • Company discount

Experience: 2-5 years

Application:

https://uk.indeed.com/cmp/Diamonds-Factory-(neve-Jewels-Ltd)/jobs