ABOUT THIS POSITION
Assistant Store Manager - Metrocentre
Full or Part Time: Full time
Hours per Week: 40
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Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success.
As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.
Profile:
Team Management
Train, supervise, and motivate employees to meet store goals.
Plan, organize, and prioritize tasks for optimal team productivity.
Develop team performance, focusing on conversion and customer service.
Produce team rotas and monitor performance
Assist with performance management, training, and coaching.
Training
Help implement induction programs for new employees.
Assist in training and developing the store team.
Encourage completion of required
E-Learning
Ensure service standards align with Swatch guidelines.
Security
Open and close the store per company policies.
Implement security procedures and manage stock.
Maintain awareness of product security hot spots.
Conduct stock checks and audits.
Reporting
Accurately report administration and stock control.
Collate sales figures.
Sales
Provide friendly, memorable customer service.
Maintain product knowledge and assist with displays
Contribute to sales targets and deliver exceptional service.
Cash Handling
Reconcile tills daily and ensure secure cash handling
Handle transactions responsibly, including cash, cards, and international currency.
Store Care
Keep the store clean and presentable.
Maintain health and safety standards and visual merchandising.
Communication
Adhere to company policies and attend briefings
Communicate effectively at all levels.
Present professionally and understand international customer customs.
Attend Retail Managers Meetings in the absence of the Store Manager.
Product Knowledge
Attend training and stay informed on new products.
Deliver product knowledge to customers and train colleagues.
Merchandising
Display products per company policies and maintain high presentation standards.
Professional requirements:
Essential:
Previous retail management experience
Passion to motivate, engage and raise morale
Creativity in ideas to increase footfall and conversion.
Exceptional communication skills
Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
Driven to improve conversion and ensure the store and team meet KPIs
Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement.
Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
Strong interpersonal skills with the emphasis on building good working relationships
Commitment to their own development and development of their team.
Self-aware and acknowledges personal areas for improvement and development.
Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines
Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
Flexibility to support team and company in working additional/different hours and at different locations as and when required
Preferred:
Previous experience working in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous experience providing training to colleagues
Experience and knowledge of Swatch and Flik Flak products
