ABOUT THIS POSITION

Title: Ladies Supervisor
Employment Type: Full-Time
Hours per Week: 45

Description:
FLANNELS is the luxury fashion destination for men and women, featuring a curated selection of over 200 brands, from renowned international designers to contemporary labels. Our commitment to detail and timeless style creates a luxurious shopping experience, whether in-store or online. As we continue to push boundaries, we are looking for a driven Ladieswear Floor Supervisor to join our Flagship store at the Metro Centre.

The Opportunity:
As a Supervisor, you will provide exceptional one-on-one service, using your excellent product and brand knowledge to inspire customers and surpass their expectations. Your passion for fashion and delivering a world-class client experience will shine through as you lead by example and support the team in achieving sales targets. You will receive training and support to grow within the company, along with opportunities for progression.

Key Responsibilities:

  • Deliver a luxury customer experience with strong product knowledge and expertise.
  • Make confident recommendations to drive sales and achieve targets.
  • Take responsibility for individual and team KPIs, focusing on personal sales results.
  • Stay passionate about the latest trends and the industry.
  • Maintain and update your product knowledge through training and educational materials.
  • Build customer loyalty through pro-active client engagement and personalized service.
  • Plan and execute in-store events with the store and brand teams.
  • Ensure high visual presentation standards and adhere to personal grooming guidelines.
  • Assist with stock counts and operational tasks as needed.
  • Be a brand ambassador, positively promoting both product and company image.
  • Support and coach the sales team, working closely with store management to meet objectives.
  • Foster strong relationships with brand representatives and contribute to store goals.
  • Uphold company policies, procedures, and values.

Qualifications:

  • Proven ability to deliver authentic, inspirational, and personalized customer service.
  • Flexibility to work retail hours, including days, nights, weekends, and special events.
  • High level of personal energy and enthusiasm for fashion.
  • Confident, assertive, and positive with excellent communication skills.
  • Resilient, resourceful, and a natural leader who enjoys coaching others.

The Rewards:

  • Basic Salary: £28,256
  • Commercial bonuses (weekly/monthly/quarterly)
  • Stocktake bonuses
  • Commission on a wide range of products
  • Monthly group rewards and recognition
  • Long service awards
  • Access to Fearless1000 Incentive Scheme
  • Development courses with national qualifications
  • 28 days holiday
  • 50% in-store uniform discount
  • Discounted gym membership
  • Cycle to work scheme
  • 20% discount across all Frasers Group brands