ABOUT THIS POSITION

As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.

Reports to: Area Manager/Regional Manager

Leads: Assistant Store Manager, Supervisors, Beauty Advisors & Stock team

Your Mission: To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.

Key Responsibilities:

1. People Leadership & Talent Excellence

  • Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
  • Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
  • Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
  • Create a strong internal talent pipeline by identifying and accelerating future leaders.
  • Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including BeKIKO and Retail Trainer partnerships).
  • Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
  • Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.

2. Customer Experience & Brand Leadership 

  • Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
  • Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
  • Translate people shopping, insights, feedback into clear actions that improve performance.
  • Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
  • Champion personalisation, accessibility and authenticity in every customer interaction.

3. Commercial Ownership & Business Performance 

  • Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.
  • Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
  • Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
  • Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
  • Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.

4. Operational, Brand & Compliance Excellence 

  • Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
  • Deliver high-impact execution of promotions, product launches and Retail Excellence.
  • Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
  • Ensure health & safety, security and operational standards are consistently met and audit‑ready.

  • Drive operational efficiency through strong routines, prioritisation and effective delegation.

What Success Looks Like

  • Strong and consistent delivery of sales and profit targets
  • High customer satisfaction and people shop results
  • Low attrition and high team engagement
  • A clear succession plan and internal talent pipeline

  • A store recognised as a benchmark for brand, service and execution

What’s in it for you?

  • 28 days’ holiday including Bank Holidays
  • Enjoy a 50% staff discount on KIKO MILANO products
  • Free allocation of KIKO MILANO products as part of your employee benefits
  • 5% employer pension contribution
  • Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
  • Monthly bonus scheme to reward performance and results
  • Ongoing training and career development within KIKO MILANO
  • Maternity and paternity bonus
  • Employee referral scheme with rewards for recommending great talent

Job requirements 

Proven experience as a Store Manager or senior retail leader in a fast‑paced, customer‑focused environment (beauty, fashion or premium retail preferred) - minimum 5 years A confident, emotionally intelligent leader with a coaching mindset. Commercially astute and comfortable using data to drive decision Passionate about beauty, trends and delivering standout customer experiences. Resilient, agile and confident leading teams through change.

Vacancy Type: Permanent

Start Date: Start immediate

Experience: 2-5 years

Application: Click Here to Apply!