ABOUT THIS POSITION
Yowza is seeking an inspirational Store Manager to drive customer experience, sales, and business KPIs in line with our Yowza Brand Strategy. By leading and coaching the team, ensuring that all procedures are managed and adhered to, and working closely with the management team, you will support the implementation of strategies to meet both short-term and long-term targets while fostering our customer-centric culture.
MAIN RESPONSIBILITIES
PEOPLE MANAGEMENT
- Create and maintain working conditions that promote high performance, motivation, and low staff turnover.
- Recruit, onboard, train, and support both new and existing team members to deliver an exceptional customer experience and achieve our business goals.
- Ensure that stock planning, rota scheduling, and annual leave are aligned with business needs.
- Train and monitor the team on product knowledge and selling techniques to ensure the perfect delivery of the Yowza customer experience.
- Conduct team member reviews and appraisals in line with business goals.
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor business KPIs to ensure they align with goals; set follow-up action plans for the store and update the management team on relevant market trends and competition.
- Achieve business goals as defined by the Director.
PROCEDURES & POLICIES EXECUTION
- Ensure continuous operational compliance to a high standard.
- Guarantee the execution of the promotional calendar.
- Regularly review all procedures and immediately address any issues to ensure compliance with corporate policies.
JOB REQUIREMENTS
- Proven retail management experience.
- Strong leadership and customer service skills.
- Knowledge of sales and merchandising.
- Ability to manage inventory effectively.
- Strong communication and problem-solving skills.
- A full, clean driving license is preferred but not essential.
Please send CV and cover letter to hello@yowzadesserts.com.
Closing Date: 31-12-2024
