ABOUT THIS POSITION
Title: Ice Rink Supervisor
Employment Type: Part-time
Hours per Week: 20-40 hours
Job Description:
- Role Overview:
- Supervise and support the team of Ice Rink Assistants and ensure smooth day-to-day ice rink operations.
- Provide a fun, enjoyable, and safe environment for customers.
- Work closely with the Duty Manager and act as a deputy when required (training provided).
- Help train new staff, manage absences, and maintain high Health & Safety standards.
- Operate tills, resurface the ice using an ice resurfacer (training provided), and assist with opening/closing procedures.
- Deliver excellent customer service and manage ad hoc duties as needed.
- Key Responsibilities:
- Lead and supervise the Ice Rink Assistants.
- Train staff during live operations.
- Enforce ice rink rules and regulations.
- Act as a First Aider.
- Resurface the ice and manage sound systems (training provided).
- Assist the Duty Manager in managing emergency procedures.
- Ensure all Health & Safety standards are followed.
- Job Requirements:
- 1 year of supervisory/team lead experience (required).
- 1 year of customer service experience (required).
- Ability to supervise a team, solve problems, and work with a diverse population.
- Strong communication skills, with flexibility to manage multiple priorities.
- Must be able to work shifts including evenings, weekends, and Christmas holidays (Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day).
- Applicants must be over 18, eligible to work in the UK, and hold a valid First Aid qualification or be willing to take a First Aid course.
- Desirable Experience:
- Experience in ice rink operations and equipment.
- Ice maintenance experience.
- Familiarity with rink sound systems.
- Benefits:
- Competitive pay: £12.75 per hour.
- Double pay on Christmas Eve and Boxing Day.
- Bonus scheme.
- Employee discount and free ice skating for direct family and friends.
- On-site parking.
- Flexible shifts with the opportunity for overtime.
Contract Length: 7 weeks
Expected Hours: 3-4 days per week, with overtime available.
To Apply: Please send your CV to hr@iceleisuregroup.com