ABOUT THIS POSITION

Title: Ice Rink Supervisor

Employment Type: Part-time

Hours per Week: 20-40 hours

Job Description:

  • Role Overview:
    • Supervise and support the team of Ice Rink Assistants and ensure smooth day-to-day ice rink operations.
    • Provide a fun, enjoyable, and safe environment for customers.
    • Work closely with the Duty Manager and act as a deputy when required (training provided).
    • Help train new staff, manage absences, and maintain high Health & Safety standards.
    • Operate tills, resurface the ice using an ice resurfacer (training provided), and assist with opening/closing procedures.
    • Deliver excellent customer service and manage ad hoc duties as needed.
  • Key Responsibilities:
    • Lead and supervise the Ice Rink Assistants.
    • Train staff during live operations.
    • Enforce ice rink rules and regulations.
    • Act as a First Aider.
    • Resurface the ice and manage sound systems (training provided).
    • Assist the Duty Manager in managing emergency procedures.
    • Ensure all Health & Safety standards are followed.
  • Job Requirements:
    • 1 year of supervisory/team lead experience (required).
    • 1 year of customer service experience (required).
    • Ability to supervise a team, solve problems, and work with a diverse population.
    • Strong communication skills, with flexibility to manage multiple priorities.
    • Must be able to work shifts including evenings, weekends, and Christmas holidays (Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day).
    • Applicants must be over 18, eligible to work in the UK, and hold a valid First Aid qualification or be willing to take a First Aid course.
  • Desirable Experience:
    • Experience in ice rink operations and equipment.
    • Ice maintenance experience.
    • Familiarity with rink sound systems.
  • Benefits:
    • Competitive pay: £12.75 per hour.
    • Double pay on Christmas Eve and Boxing Day.
    • Bonus scheme.
    • Employee discount and free ice skating for direct family and friends.
    • On-site parking.
    • Flexible shifts with the opportunity for overtime.

Contract Length: 7 weeks
Expected Hours: 3-4 days per week, with overtime available.

To Apply: Please send your CV to hr@iceleisuregroup.com