Centre FAQs Answering your questions

Centre FAQs

What are your opening hours?

Metrocentre’s opening hours will be 9am - 9pm on Monday to Friday, 9am – 7pm on Saturday and 11am - 5pm on Sunday. On Bank Holiday Mondays, we're open 10am - 6pm. Restaurants and leisure open until late. Some retailers might have slightly reduced, or extended hours, and this can change at short notice. Therefore, please check in advance if you are visiting for a particular store before you set off. We recommend that you contact the retailer directly before setting off.

Do I need to wear a face mask/face covering when visiting Metrocentre?

As of Thursday 27th January, it is no longer a legal requirement to wear a facemask in the centre. We understand that many of our staff and visitors may wish to cover their faces, particularly in busy areas, and we would encourage visitors to be respectful of each other as this is a personal decision.

Is it still safe for me to visit the centre?

As a centre, we are doing everything we can to make sure we continue to be a safe place to visit and work. There will be hand sanitation stations at entrances of the malls. Our toilet facilities are fully open for you to wash your hands regularly. Our cleaning staff will continue to regularly perform deep cleans in toilets, seating areas, and all touch points of the centre.

Will I need to prove I've had the vaccine or be tested to visit Metrocentre?

As per the latest guidelines, you do not need to prove whether you’ve had the or vaccine that you are COVID negative when visiting Metrocentre. However, if you are showing COVID symptoms or have been asked to isolate please follow the latest guidance and stay home. 

Is there seating in the malls?

Yes, there are plenty of seating on the malls for you to use. If you require any assistance during your visit, please approach a member of staff who will be more than happy to help you.

Are customer service desks open? What do I do if I need help whilst in Metrocentre?

Our customer services desks in Lower Green Mall and Upper Platinum Mall are open for customer queries, fun buggy hire, and gift card sales. For assistance, please speak to a member of our team during your visit who will be available at the entrances and within the malls. For wheelchair hire, please visit our Shopmobility page for more details.


Stores / Shopping


Supercuts believe that good looks cost less. You don’t even need an appointment, so drop in and refresh your look today.

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Solar Project

Work is now underway on an ambitious new project to ensure a more sustainable future for Metrocentre with the installation of over...

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Stores / Shopping


Dedicated Halifax branch providing banking and paying-in facilities along with ATM cash machines.

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