FAQs Answering your questions

FAQs

What measures will be in place at Metrocentre from Monday 19th July following the latest Government announcement?

There will still be hand sanitation stations at entrances of the malls. Our toilet facilities are fully open for you to wash your hands regularly and our cleaning staff will continue to regularly perform deep cleans in toilets, seating areas, and all touch points of the centre. Our one-way system will also remain in place on the malls to assist social distancing. It is no longer a legal requirement to wear a face covering but wearing one can reduce the risk of transmission for both you and those around you. We would like to ask customers to please respect individuals who will still wish to wear a face covering, particularly in busy areas.

What are your opening hours?

Metrocentre’s opening hours will be 9am - 9pm on Monday to Friday, 9am – 7pm on Saturday and 11am - 5pm on Sunday. Some retailers might have slightly reduced, or extended hours, and this can change at short notice. Therefore, please check in advance if you are visiting for a particular store before you set off. We recommend that you contact the retailer directly before setting off.

Is it still safe for me to visit the centre?

As a centre, we are doing everything we can to make sure we continue to be a safe place to visit and work. There will be hand sanitation stations at entrances of the malls. Our toilet facilities are fully open for you to wash your hands regularly. Our cleaning staff will continue to regularly perform deep cleans in toilets, seating areas, and all touch points of the centre. Our one-way system will also remain in place on the malls to assist social distancing. We would like to ask customers to please check individual store policies on mask wearing and respect individuals who will still wish to wear a face covering, particularly in busy areas

Please self-isolate at home if you are displaying any COVID-19 symptoms or awaiting COVID-19 test results. You will find more information on the Gateshead Council website.

Will I need to prove I've had the vaccine or be tested to visit Metrocentre?

As per the latest guidelines, you do not need to prove whether you’ve had the or vaccine that you are COVID negative when visiting Metrocentre. However, if you are showing COVID symptoms or have been asked to isolate please follow the latest guidance and stay home. We would like to ask customers to please check individual store policies on mask wearing and respect individuals who will still wish to wear a face covering, particularly in busy areas.

There are hand sanitation stations at entrances of the malls. Our toilet facilities are fully open for you to wash your hands regularly. Our cleaning staff will continue to regularly perform deep cleans in toilets, seating areas, and all touch points of the centre.

You will find more information on the Gateshead Council Website

A certain retailer is still enforcing masks, is this allowed?

Individual retailers in the centre are free to implement their own policies on mask wearing. We would like to ask customers to please check individual store policies and respect individuals who will still wish to wear a face covering, particularly in busy areas.

Please be kind to our teams who are simply doing their jobs in these difficult circumstances.

Is there seating in the malls?

Yes, there are plenty of seating on the malls for you to use. If you require any assistance during your visit, please approach a member of staff who will be more than happy to help you.

Are customer service desks open? What do I do if I need help whilst in Metrocentre?

Our customer services desks in Lower Green Mall and Upper Platinum Mall are open for customer queries, fun buggy hire, and gift card sales. For assistance, please speak to a member of our team during your visit who will be available at the entrances and within the malls. For wheelchair hire, please visit our Shopmobility page for more details..

If you do feel unwell or are showing any of the COVID-19 symptoms or awaiting COVID-19 test results, please self-isolate at home and do not visit the centre. Please help us to ensure that everyone is as safe as possible.


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