ABOUT THIS POSITION

Title: Sales Associate
Location: Metrocentre
Position Type: Full-Time (30 Hours Per Week)

About Us:
Moss isn’t just about menswear; we’re about styling for life’s significant moments. With over 170 years of tailoring expertise, we’re known for our craftsmanship, quality, and commitment to sustainability. Our vision is to be admired for these qualities, desired by our customers, and loved by our team. Through shared values of trust, creativity, collaboration, and agility, we are always striving for sustained growth and positive impact.

About the Role:
As a Sales Associate at Moss, you’ll be a true brand ambassador, dedicated to delivering exceptional customer experiences. Your role will be to connect with a diverse range of customers, ensuring each visit is memorable, whether it’s assisting with an outfit for a one-off occasion, a daily wardrobe upgrade, or a custom-made piece.

Key Responsibilities:

  • Customer Experience: Use the Moss Essential Steps of Service to welcome, listen, and tailor each interaction, offering styling options to exceed customer expectations.
  • Sales Productivity: Focus on maximizing each sales opportunity to drive store performance, contributing to key KPIs.
  • Product Expertise: Stay informed on all Moss services—Hire, Custom Made, Retail, Alterations, Ship from Store—to enrich each customer interaction.
  • Feedback and Improvement: Leverage insights from feedback platforms to enhance customer service and store performance.
  • Store Operations: Assist with stock handling, receiving deliveries, and maintaining stockroom and back area organization.

About You:

  • Embodies the Moss aesthetic through personal style and presentation.
  • Strives for continuous self-improvement, with excellent time management skills.
  • Skilled in fostering meaningful relationships with both customers and colleagues, enhancing the brand experience.
  • Committed to Moss’s core values, including resilience and effective communication.

Rewards & Benefits:

  • Employee Discount: 70% off across all Moss stores.
  • Team Reward Pay Scheme: Monthly bonus up to 15% of gross salary.
  • Refer a Friend Bonus: £500 reward for successful manager referrals.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme and Discounted PureGym Membership.
  • Life Insurance and Ongoing Development: Including access to Moss Learning, an online skill enhancement platform.
  • Employee Hub: Easy access to benefits, recognition, well-being, and company updates.
  • New Baby Gift: Acknowledging important milestones.

Ready to Tailor Your Career?
If you’re passionate about customer service and interested in Moss’s unique style and culture, apply today. Learn more by searching #LifeatMoss or #TailorYourCareer on LinkedIn.